Effective Date: July 27, 2026

At Beyond Untold, we strive to deliver exceptional travel experiences. We understand that plans may change, and this Refund Policy outlines the terms applicable to cancellations, refunds, and booking modifications.

1. Booking Cancellation by Customer

Cancellation requests must be submitted in writing via email to our support team. Refunds will be processed according to the following schedule:

• Cancellation Before Departure Refund Amount
• 30 days or more 90% of the booking amount
• 15–29 days 50% of the booking amount
• 7–14 days 25% of the booking amount
• Less than 7 days No refund

Any non-refundable deposits, permits, visa charges, insurance premiums, convenience fees, or third-party booking charges will not be refunded.

2. Cancellation by Beyond Untold

If Beyond Untold cancels a trip due to operational reasons, insufficient participants, government restrictions, natural disasters, or other unforeseen circumstances, customers will be offered one of the following:

• A full refund of the amount paid; or
• A travel credit for future bookings (where applicable); or
• An alternative departure date or itinerary, subject to availability.

Beyond Untold shall not be liable for additional expenses such as flight tickets, hotel reservations, visa fees, or other personal travel arrangements made independently by the customer.

3. No-Show Policy

No refund will be issued if a traveler fails to arrive at the designated meeting point, misses the departure, or voluntarily leaves the trip after it has commenced.

4. Partial Refunds

No partial refunds will be provided for:

• Unused services
• Early departure from the trip
• Missed activities
• Voluntary withdrawal during the tour

5. Refund Processing

Approved refunds will be processed using the original payment method within 7–14 business days after approval. Processing times may vary depending on your bank or payment provider.

6. Booking Modifications

Requests to change travel dates or transfer bookings are subject to availability and may incur additional charges. Modification requests should be made as early as possible.

7. Force Majeure

Beyond Untold shall not be responsible for cancellations or interruptions caused by circumstances beyond our control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Pandemics or epidemics
• Government restrictions
• Political unrest
• War
• Strikes
• Transportation disruptions

Refunds in such situations will be considered based on recoveries received from our suppliers and partners.

8. Contact Us

If you have any questions regarding this Refund Policy or wish to request a cancellation, please contact us through the contact details provided on the Beyond Untold website.

By booking any trip or service with Beyond Untold, you acknowledge that you have read, understood, and agreed to this Refund Policy.