Effective Date: July 27, 2026

At Beyond Untold, we primarily offer travel experiences, tour packages, and related services. As our services are digital in nature, no physical products are shipped unless specifically stated otherwise.

1. Digital Delivery

Once your booking is confirmed and payment has been successfully received, you will receive your booking confirmation and relevant travel documents via the email address or phone number provided during the booking process.

These may include:

Booking confirmation
Payment receipt
Tour itinerary
Travel vouchers (if applicable)
Meeting point and departure details
Important travel instructions

2. Delivery Time

Booking confirmations are generally sent within a few minutes of successful payment. In certain cases, processing may take up to 24 hours, depending on booking verification, availability, or operational requirements.

If you do not receive your confirmation within 24 hours, please contact our customer support team.

3. Physical Deliveries

Beyond Untold does not normally ship physical documents, tickets, or merchandise.

If any promotional merchandise or physical travel materials are offered as part of a package or special campaign, shipping timelines and delivery charges (if applicable) will be communicated separately at the time of purchase.

4. Incorrect Contact Information

Customers are responsible for providing accurate email addresses, phone numbers, and other contact details during booking.

Beyond Untold shall not be responsible for delays or non-delivery resulting from incorrect or incomplete information provided by the customer.

5. International Customers

For international travelers, all booking confirmations and travel documents are delivered electronically unless otherwise specified.

6. Delivery Delays

While we make every effort to deliver booking confirmations promptly, delays may occur due to:

Payment verification
Technical issues
High booking volumes
Internet or email service interruptions
Circumstances beyond our reasonable control

We appreciate your patience and will work to resolve any delays as quickly as possible.

7. Contact Us

If you have any questions regarding your booking confirmation or the delivery of travel documents, please contact us using the contact details available on the Beyond Untold website.

By booking with Beyond Untold, you acknowledge and agree to this Shipping Policy.